Last updated: 11 November 2026
We want you to be happy with every Evo Naturals order. Because our products are consumable health supplements, we follow the policy below for hygiene and safety reasons.
Order cancellation
- You can cancel your order free of charge before it is dispatched. Email info@evonaturals.com or call +91 95877 77461 with your order number.
- Once an order has been dispatched, it cannot be cancelled. You may refuse delivery, or request a return as described below if the product is eligible.
Returns
We accept returns or replacements within 7 days of delivery only in these cases:
- The product was damaged or tampered with when it arrived.
- You received the wrong product.
- The product was expired on arrival.
To be eligible, the product must be unused and unopened, with its original seal and packaging. Opened or used products cannot be returned unless they were defective on arrival.
How to request a return
- Email info@evonaturals.com within 7 days of delivery with your order number, the reason, and clear photos of the product and outer packaging.
- Our team will review your request within 2 business days and share the next steps.
- If approved, we will arrange a pickup or ask you to send the product back to us. If the issue was our mistake, we cover the return shipping.
Refunds
- Once we receive and check the returned product, we will process your refund or send a replacement, as you prefer.
- Refunds for online payments are made to the original payment method within 5–7 business days of approval. Your bank may take a few more days to show the amount.
- For Cash on Delivery orders, refunds are made by bank transfer or UPI to the account details you share with us.
- Shipping charges, if any, are refunded only when the return is due to our error.
Payment failures
If money was deducted from your account but the order was not placed, it is usually reversed automatically by your bank within 5–7 business days. If it is not, please contact us with the payment details.
Contact us
EvoNaturals Private Limited
B-5, Commercial Complex, VKIA Road No. 5, Road No-5 VKIA, Jaipur – 302013, Rajasthan, India
Email: info@evonaturals.com
Phone: +91 95877 77461
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST